Where to buy

Privacy policy

Data controller

The controller of personal data processed in connection with the use of this website is Owell Sp. z o.o., ul. Gąsiorowskich 6, 60-704 Poznań, Polska, VAT ID (NIP): 7792594644, company registry number (REGON): 542783519. For data protection matters, contact sklep@owelleurope.com.

Purposes and legal bases for processing

We process personal data for the following purposes:

  • Handling correspondence and enquiries (contact form, email) — legal basis: Article 6(1)(b) GDPR (steps prior to entering into a contract / responding to an enquiry) or Article 6(1)(f) GDPR (legitimate interest in providing a response).
  • Handling complaints and service requests — legal basis: Article 6(1)(c) GDPR (legal obligation arising from warranty and guarantee provisions) and Article 6(1)(b) GDPR.
  • Website visit statistics (Google Analytics) — only after consent given in the cookie banner, legal basis: Article 6(1)(a) GDPR. Details in the cookie policy.
  • Ensuring website security and proper operation (hosting server logs) — legal basis: Article 6(1)(f) GDPR (legitimate interest of the controller).

We do not profile users or make automated decisions about them that produce legal effects.

Data retention period

  • Correspondence and enquiry data — for 3 years from the end of the matter (statute of limitations for claims).
  • Data related to a complaint or warranty claim — for as long as needed to resolve it, then for the statute-of-limitations period for claims.
  • Data arising from tax and accounting regulations — for the period required by those regulations.
  • Cookies — as set out in the cookie policy.

Data recipients

Data may be shared with the following categories of recipients:

  • Cloudflare — hosting and CDN infrastructure provider for this website.
  • Google — provider of the Google Analytics tool, used only after consent to analytics cookies has been given.
  • nazwa.pl — hosting and email service provider, through which we handle correspondence and requests from customers.

Some of the providers listed above may process data outside the European Economic Area. In such cases, the transfer is based on standard contractual clauses approved by the European Commission or another mechanism compliant with the GDPR.

Data subject rights

You have the right to:

  • access your data and receive a copy of it,
  • rectify (correct) your data,
  • erase your data,
  • restrict processing,
  • data portability,
  • object to processing based on Article 6(1)(f) GDPR,
  • withdraw consent at any time, without affecting the lawfulness of processing carried out before its withdrawal,
  • lodge a complaint with the President of the Polish Personal Data Protection Office (UODO) if you believe the processing violates GDPR provisions.

Contact

For matters related to the processing of personal data, you can reach us at sklep@owelleurope.com.